Terms and Conditions

Last Updated: 10 July 2026

Welcome to https://bhilwaramilk.com/. This Website is operated by Bhilwara Milk Company.

Throughout these Terms and Conditions, the words “Bhilwara Milk,” “we,” “us,” and “our” refer to Bhilwara Milk Company. The words “customer,” “you,” and “your” refer to any person accessing the Website or purchasing our products.

By visiting the Website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, Shipping Policy, and Return, Refund and Cancellation Policy.

Please do not use the Website or place an order if you do not agree with these terms.

1. Eligibility

You must be legally capable of entering into a binding contract to place an order through our Website.

Where an order is placed on behalf of another person, organisation, or household, you confirm that you are authorised to provide the relevant information and complete the transaction.

2. Products

Bhilwara Milk Company offers food and household-consumption products that may include:

  • A2 cow and buffalo ghee

  • Cold-pressed oils

  • Spices

  • Pickles

  • Other traditional and natural food products

Product availability may change without prior notice.

Because some of our products are traditionally prepared or made using natural ingredients, minor variations may occur between batches. Variations in colour, aroma, taste, texture, granulation, sediment, or consistency do not necessarily indicate that a product is defective.

Customers should carefully read the product description, ingredients, quantity, storage instructions, usage instructions, allergen information, and other information displayed on the product page or packaging before purchase and consumption.

3. Product Images and Descriptions

We make reasonable efforts to display product descriptions, sizes, packaging, colours, and images accurately.

However:

  • The appearance of a product may vary depending on screen and device settings.

  • Product packaging may be updated from time to time.

  • Natural ingredients may vary between batches.

  • Images may include serving or presentation suggestions not included with the purchased product.

If a material product detail has been displayed incorrectly, we may correct the information or contact the affected customer before dispatch.

4. Pricing and Taxes

All prices displayed on the Website are in Indian Rupees unless stated otherwise.

Prices generally include applicable taxes where mentioned on the product page. Shipping charges, if applicable, will be displayed before the order is confirmed.

We reserve the right to change product prices, discounts, shipping charges, and promotional offers. Such changes will not ordinarily affect an order that has already been successfully confirmed and paid for.

In case of a clear pricing or technical error, we may cancel the affected order and issue a full refund to the original payment method.

5. Orders and Acceptance

Placing an order does not automatically guarantee acceptance.

An order is considered accepted after:

  • The required payment has been successfully received or authorised;

  • The ordered products are available;

  • The delivery address is serviceable; and

  • The order passes applicable verification and fraud-prevention checks.

We may contact you to verify your order, address, telephone number, or payment information.

We reserve the right to cancel or refuse an order because of:

  • Product unavailability

  • Incorrect pricing or product information

  • An incomplete or invalid delivery address

  • Suspected fraudulent or unauthorised activity

  • Payment failure

  • Courier-service restrictions

  • Legal or regulatory requirements

  • Unusually large quantities intended for unauthorised resale

Where a prepaid order is cancelled by us, the eligible amount will be refunded to the original payment method.

6. Payments

Payments may be accepted through payment methods displayed during checkout, which may include UPI, cards, net banking, wallets, or other payment options enabled by our payment partners.

Payment transactions are processed by third-party payment gateways and financial institutions. Their processing terms, security practices, and transaction limits may also apply.

A payment shown as pending does not confirm an order until we receive successful payment confirmation.

Customers must not:

  • Use a payment instrument without authorisation;

  • Submit false transaction information;

  • Attempt to bypass Website security;

  • Initiate an improper chargeback after receiving the order; or

  • Use the Website for unlawful or fraudulent transactions.

7. Failed or Duplicate Payments

If money is debited but the order is not confirmed, customers should contact us with the payment reference number and proof of debit.

Failed or automatically reversed payments are ordinarily returned by the bank or payment provider. Processing time may differ according to the payment method and financial institution.

Confirmed duplicate payments will be verified and the additional amount will be refunded to the original payment method.

8. Shipping and Delivery

Orders are processed and delivered according to our Shipping and Delivery Policy.

Delivery dates are estimates and may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Strikes or transport disruptions

  • Government restrictions

  • Incorrect addresses

  • Remote-location serviceability

  • Other events beyond our reasonable control

Customers are responsible for providing a complete and accurate shipping address and a reachable telephone number.

9. Cancellation, Return, Replacement, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Return, Refund and Cancellation Policy.

Because we sell edible and consumable products, opened, used, or tampered products generally cannot be returned merely because of a change of mind, personal taste preference, or incorrect product selection.

Nothing in these Terms limits any non-excludable consumer right available under applicable law.

10. Customer Responsibilities

You agree to:

  • Provide complete, accurate, and current information;

  • Keep account credentials confidential;

  • Check product ingredients and allergen information;

  • Follow storage and usage instructions;

  • Inspect the package promptly after delivery;

  • Report eligible damage or incorrect delivery within the policy timeline; and

  • Use products only for their intended lawful purpose.

You must not:

  • Copy, reproduce, or commercially exploit Website content without permission;

  • Upload malicious software or harmful code;

  • Attempt unauthorised access to the Website;

  • Interfere with Website security or operation;

  • Submit false reviews, complaints, or payment disputes;

  • Impersonate another person; or

  • Use the Website for unlawful activities.

11. Food, Allergy, and Health Disclaimer

Product information on the Website is provided for general informational purposes and is not medical advice.

Customers with allergies, dietary restrictions, medical conditions, or specific nutritional requirements should review the product label and consult an appropriately qualified professional before consumption.

Individual experiences and results may vary. No Website statement should be interpreted as a promise to prevent, diagnose, treat, or cure a medical condition unless specifically authorised under applicable law.

Bhilwara Milk Company is not responsible for harm caused by:

  • Ignoring declared ingredients or allergen information;

  • Improper storage after delivery;

  • Consumption after the use-by or best-before period;

  • Contamination caused after opening;

  • Use contrary to label instructions; or

  • Unauthorised alteration or repackaging.

This section does not exclude liability that cannot legally be excluded.

12. Intellectual Property

Unless otherwise stated, the Website’s content—including its logo, brand name, product images, graphics, designs, text, videos, photographs, icons, and layout—is owned by or licensed to Bhilwara Milk Company.

You may access the Website for personal and non-commercial use. No content may be reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission.

13. Reviews and User Content

When you submit a review, photograph, testimonial, comment, or other content, you confirm that:

  • The content is based on your genuine experience;

  • It is not false, misleading, defamatory, unlawful, or infringing;

  • It does not contain another person’s private information without permission; and

  • You have the right to submit it.

We may moderate or remove content that violates these Terms, applicable law, or Website guidelines.

14. Third-Party Services

The Website may use or link to third-party services, including payment gateways, courier companies, analytics services, and social-media platforms.

We do not control third-party systems and are not responsible for their independent terms, privacy practices, downtime, or security, except to the extent liability cannot be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Bhilwara Milk Company will not be responsible for indirect, incidental, special, or consequential losses arising from use of the Website or products.

Our liability for a valid claim relating to an order will ordinarily be limited to the amount paid for the affected product or order, except where a greater remedy is required by applicable law.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot legally be excluded.

16. Force Majeure

We will not be liable for a delay or failure caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, epidemics, war, civil disturbance, government action, transport disruption, labour disputes, internet failure, payment-network failure, or courier interruption.

17. Indemnification

You agree to be responsible for losses, claims, or expenses arising from your unlawful use of the Website, fraudulent transaction, violation of these Terms, or infringement of another person’s rights.

This provision will apply only to the extent permitted by law.

18. Changes to These Terms

We may update these Terms and Conditions when required because of changes in our services, business practices, or legal obligations.

The revised version will be published on this page with an updated date. Changes will apply prospectively unless applicable law requires otherwise.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.

20. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to applicable consumer-protection rights and any mandatory legal forum, disputes will be subject to the jurisdiction of the competent courts in Bhilwara, Rajasthan.

21. Contact and Grievance Details

For questions, order concerns, or complaints, contact:

Grievance Officer: [Grievance Officer Name]
Designation: Customer Grievance Officer
Business: Bhilwara Milk Company
Email: info@bhilwaramilk.com
General Support: +91 9315316083
Order Tracking: +91 9587846895
Complaints: +91 9318489543
Address: Bhilwara Milk Company, Baran, Tehsil Banera, Bhilwara, Rajasthan – 311401, India