Privacy Policy

Last Updated: 10 July 2026

Bhilwara Milk Company (“Bhilwara Milk,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase from https://bhilwaramilk.com/ (“Website”).

By accessing or using our Website, creating an account, contacting us, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

Personal and Contact Information

Full name
Email address
Mobile number
Billing address
Shipping address
PIN code, city, and state
Account login information, where applicable

Order and Transaction Information

Products ordered
Order value
Order history
Shipping and delivery status
Refund, cancellation, replacement, and complaint details
Payment status and transaction reference number

Technical Information

Internet Protocol address
Browser and device information
Operating system
Pages visited on our Website
Time spent on the Website
Referring website or source
Cookie and analytics information

Communications

We may collect information that you provide when contacting us through email, telephone, WhatsApp, website forms, social media, or customer-support channels.

2. Payment Information

Payments made on our Website may be processed through authorised third-party payment gateways.

We do not directly store complete debit-card, credit-card, UPI PIN, CVV, net-banking password, or other sensitive payment credentials. Such payment information is collected and processed securely by the selected payment gateway, bank, or payment service provider according to its own security and privacy practices.

We may receive limited transaction information, such as payment status, payment method, transaction reference number, and the last few digits of a payment instrument, where applicable.

3. How We Use Your Information

We may use your information to:

Process and confirm orders
Collect and verify payments
Pack, dispatch, track, and deliver orders
Send order confirmations and delivery updates
Respond to questions, complaints, and support requests
Process cancellations, replacements, and refunds
Prevent fraudulent or unauthorised transactions
Improve our products, Website, services, and customer experience
Maintain accounting, taxation, and transaction records
Send promotional communications where you have consented to receive them
Comply with applicable legal and regulatory requirements
Establish, exercise, or defend legal claims

We will not use your personal information for purposes unrelated to those communicated to you, except where permitted or required by applicable law.

4. Cookies and Similar Technologies

Our Website may use cookies, pixels, analytics tools, and similar technologies to:

Keep products in your shopping cart
Remember your preferences
Enable account and checkout functionality
Understand how customers use the Website
Measure advertising and marketing performance
Improve Website speed, security, and functionality

You may disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including the shopping cart and checkout process.

5. How We Share Your Information

We may share relevant personal information with trusted service providers only where reasonably necessary to operate our business, including:

Payment gateways and banking partners
Courier, logistics, and delivery companies
Website hosting and e-commerce technology providers
Customer-support and communication providers
Accounting, taxation, legal, and compliance professionals
Analytics, advertising, and marketing service providers
Government authorities or law-enforcement agencies where legally required

These parties may receive only the information reasonably required to provide their respective services.

We do not sell or rent customers’ personal information to third parties.

6. Marketing Communications

Where permitted, we may send you information about products, offers, order reminders, or promotions through email, SMS, WhatsApp, telephone, or other communication channels.

You may opt out of promotional communications by:

Using the unsubscribe option included in a communication
Replying with an opt-out request
Contacting us at info@bhilwaramilk.com

You may continue to receive essential transactional communications relating to your orders, payments, deliveries, refunds, or customer-support requests.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Provide customer support
Fulfil accounting and taxation obligations
Resolve disputes
Prevent fraud
Enforce agreements
Meet legal and regulatory requirements

Information that is no longer required may be deleted, anonymised, or securely archived, subject to applicable law.

8. Data Security

We use reasonable administrative, organisational, and technical safeguards to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure. Customers are responsible for keeping their account credentials and one-time passwords confidential.

Please contact us immediately if you believe that your account or personal information has been misused.

9. Your Rights

Subject to applicable law, you may request:

Access to personal information held about you
Correction of inaccurate or incomplete information
Deletion of information that is no longer required
Withdrawal of consent for certain processing activities
Opt-out from promotional communications
Information about how your personal data is being processed
Resolution of a privacy-related grievance

Some information may be retained where necessary for legal, taxation, fraud-prevention, transaction-record, or dispute-resolution purposes.

To exercise your rights, email us at info@bhilwaramilk.com.

10. Children’s Privacy

Our Website and products are intended for persons who are legally capable of entering into a contract.

We do not knowingly collect personal information directly from children without appropriate consent from a parent or lawful guardian. If you believe a child has provided personal information without appropriate consent, please contact us.

11. Third-Party Links

Our Website may contain links to third-party websites, payment providers, social-media platforms, or other external services.

We are not responsible for the privacy practices, security, availability, or content of third-party websites. Customers should review the privacy policies of those third parties before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, legal requirements, or services.

The updated version will be published on this page with a revised “Last Updated” date. Continued use of the Website after an update constitutes acknowledgement of the revised policy.

13. Privacy and Grievance Contact

For questions, complaints, or requests concerning this Privacy Policy or your personal information, contact:

Grievance Officer: [Grievance Officer Name]
Designation: Customer Grievance Officer
Business: Bhilwara Milk Company
Email: info@bhilwaramilk.com
Customer Support: +91 9315316083
Complaints: +91 9318489543
Address: Bhilwara Milk Company, Baran, Tehsil Banera, Bhilwara, Rajasthan – 311401, India

We will acknowledge and address valid complaints within a reasonable period in accordance with applicable law.