Shipping and Delivery Policy

Last Updated: 10 July 2026

This Shipping and Delivery Policy applies to orders placed through https://bhilwaramilk.com/.

1. Shipping Locations

We currently ship to serviceable locations within India.

Availability of delivery depends on the PIN code, courier coverage, product restrictions, and other operational considerations.

We may cancel and refund an order where the supplied address is not serviceable.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful payment confirmation.

Orders received on Sundays, public holidays, or during high-volume sale periods may be processed on the next working day.

Processing may take longer where:

  • An address requires verification;
  • Payment confirmation is delayed;
  • A product is temporarily unavailable;
  • A traditionally prepared batch is under production;
  • The order contains a large quantity; or
  • Additional verification is required.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

  • 3–7 business days for most serviceable locations; and
  • 7–10 business days for remote or extended-service locations.

These timelines are estimates and not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment.

Orders with an eligible cart value above ₹2,999 may qualify for free standard shipping, unless a different promotional condition is displayed on the Website.

The free-shipping threshold and shipping charges may change during specific promotions or because of courier and operational costs. The applicable amount will be shown before the order is confirmed.

5. Order Tracking

After dispatch, available tracking information may be sent through email, SMS, WhatsApp, or another communication channel provided during checkout.

Customers may also contact our tracking support:

Order Tracking: +91 9587846895

Tracking information may take up to 24–48 hours after dispatch to become active on the courier’s system.

6. Delivery Address

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name
  • House, building, or shop number
  • Street or locality
  • Landmark, where required
  • City and state
  • Correct PIN code
  • Reachable mobile number

We are not responsible for delivery delays, failed delivery, or additional costs caused by incomplete or incorrect information supplied by the customer.

Address changes may be requested before dispatch but cannot be guaranteed after the order has been processed.

7. Delivery Attempts

The courier partner may make more than one delivery attempt, depending on its operational policy.

Customers should remain available on the registered mobile number and cooperate with the delivery partner.

Where an order is returned to us because of customer unavailability, refused delivery, incorrect address, or an unreachable telephone number:

  • Re-shipping may require payment of additional shipping charges; or
  • A prepaid refund may be processed after deducting actual forward and return shipping expenses, where legally permitted.

8. Delayed Delivery

Delivery may be delayed because of circumstances such as:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transport or courier disruption
  • Government restrictions
  • Strikes
  • Local disturbances
  • Remote-location limitations
  • High-volume sale periods
  • Incorrect address information
  • Events beyond our reasonable control

We will make reasonable efforts to assist with delayed shipments, but we cannot guarantee courier timelines in circumstances outside our control.

9. Damaged or Tampered Packages

Customers should inspect the outer package at the time of delivery.

Where a package appears visibly opened, seriously damaged, or tampered with, you may refuse delivery and immediately contact us.

For damage discovered after opening, record an unboxing video and contact us within 48 hours of delivery with the required photographs and order information.

Eligible claims will be handled according to our Return, Refund and Cancellation Policy.

10. Multiple Shipments

Orders containing multiple products may sometimes be dispatched in separate packages because of product availability, packaging requirements, weight, or warehouse arrangements.

Separate tracking information may be provided for each shipment. Additional shipping charges will not be imposed after order confirmation unless agreed with the customer.

11. Ownership and Risk

Responsibility for an order passes to the recipient after successful delivery at the address supplied during checkout, subject to rights available under our Return, Refund and Cancellation Policy and applicable law.

12. Contact for Shipping Assistance

Business: Bhilwara Milk Company
Email: info@bhilwaramilk.com
General Support: +91 9315316083
Order Tracking: +91 9587846895
Complaints: +91 9318489543
Address: Bhilwara Milk Company, Baran, Tehsil Banera, Bhilwara, Rajasthan – 311401, India